Privacy Policies

Panasonic Electric Works Europe AG ("PEWEU") is fully committed to your online privacy.

At PEWEU our goal is to develop an online environment that is simple to use and respects the rights and expectations of our customers and other visitors to the PEWEU website. This privacy policy describes how PEWEU collects, uses and protects the data you provide when using our website.

Requirement for personal data
Personal data is not required in order to access any part of our public website. However, if you refuse to provide this data when expressly asked for it, we may be unable to

  • give you access to certain parts of our website,
  • register or claim a PEWEU product or your interest in PEWEU products, services or special offers,
  • send you the information you requested, or get in touch with you.

Data collected
We collect two different types of data from you:

  • data you give us and
  • data automatically collected on the website.

Data you provide
We ask you to enter data in registration or other online forms, register or claim a PEWEU product, show interest in PEWEU products, services or PEWEU special offers, or use the contact forms on our website.

Our registration form requires some basic data including contact details (name, address, phone number) and if necessary payment details so that we can process your order, registration or enquiry. Our registration form also contains optional fields in which you can enter additional data to help us improve our service. If you have asked us for information on PEWEU products, services or PEWEU special offers, you can opt out of receiving further information at any time by notifying us by email or as described below.

Data automatically collected on our website
Usage data
We welcome everyone to visit and use our site free of charge and to view the products offered. When you visit our website, we log your IP address (i.e. your computer's Internet address, not your email address) and other general usage data, to find out which parts of our website you are visiting and how long you stay there. This data is consolidated with the usage data of all visitors to our website, in order to measure the number of visitors, the average time spent on a PEWEU website, the pages retrieved, etc. We use this data gathered by us for internal purposes based on an anonymized process, which prevents us drawing any conclusions about you as a person.

We use this consolidated data to assess our products and services, including the news we make accessible via our website, to measure the use of our website and in general to improve its content. The usage data of our website is never linked to personal data that would tell us anything about you.

Like many other commercial websites, PEWEU may use a common technology known as cookies to collect data on how you use the website and to ensure that your visit goes smoothly, especially when you use our shopping cart to place an order. 

Our cookies do not reveal or contain any personal data whatsoever. Cookies cannot read information from your computer or interact with other cookies on your hard drive. Cookies, however, do enable us to recognize you when you visit our website again.

If you do not want your browser to accept cookies, you can switch off this option in the browser settings.

Note: Switching off the cookie function prevents this website functioning properly. In some cases you may not be able to access all the options and information on this website.

Click-through URL
In some email messages to our customers we use click-through URL technology. By clicking on one of these links, you reach the actual website you want only via our computer system. PEWEU uses these click-throughs to ascertain the level of interest in specific topics and to measure the effectiveness of our communication initiatives. We do not share this data with anyone and make no attempt to connect the click-throughs with individual email addresses.

Communication by email
We use email for services or in connection with the purchase of products. In these cases we save your email address in our files.

Use of data
We will only use personal data to

  • register PEWEU products or your interest in PEWEU products, services or PEWEU special offers
  • improve our ability to help you with a question or query,
  • contact you if you have asked us to and
  • market our products and services.

Data sharing
In addition to the above types of use, PEWEU also shares your data with third parties who are involved in processing your data. For example, if you have registered on our website, we will pass your order information on to partner companies and contractors of PEWEU, who will process yur registration. Data is only disclosed to the extent necessary to handle your registration or to answer a query. We will also only disclose personal data to third parties where we are required to do so by law.

It is PEWEU's policy not to disclose personal data concerning the users of our website unless we have specific permission to do so. We do not sell user names or email addresses to other companies who send you unwanted advertising or mail. 

Third party ads or links to other websites that are displayed on our website may collect user data if you click on them or otherwise follow their instructions. We have no control over data that is collected voluntarily or involuntarily through third party ads or websites. We recommend that you read the privacy policies of the promoted websites if you have concerns about the collection and use of your data.

Delete / Deactivate Option
It is currently not possible on PEWEU's website for users to permanently delete or deactivate their personal data, but we will carry this out for you on request. If you would like to permanently delete or deactivate your personal data from our database, or have your name removed from a mailing list, please send us an email or call us on the following number:
Tel: +49 89 45 354-1000

Security and encryption
PEWEU protects the customer data we collect by storing it on password and firewall protected servers that use encryption technology to prevent unauthorized access. Data sent to us during use of this website is transmitted to us using SSL (Secure Socket Layer) encryption technology. This website is certified by Verisign.

PEWEU does its best to provide you with a secure environment for placing orders, but cannot guarantee total data security. Your data is therefore subject to a security risk when you purchase or register products on this website.

We urge you to take every possible precaution to protect your personal data while on the Internet. At the very least, we suggest you change your passwords frequently, choose a combination of letters and numbers and make sure you use a secure browser when surfing the Internet.


This website contains links to other websites. Some of these other websites may use Panasonic logos and trademarks and may therefore appear to be websites operated by PEWEU, but they are actually operated by independent third parties (albeit with PEWEU's permission). This should be stated accordingly on the relevant website or in the terms and conditions of use or privacy policies. PEWEU has no control over the content or operation of third party websites and is not responsible for information contained on these websites. Similarly, PEWEU is not responsible for the fulfillment of orders or services ordered through such websites, nor is PEWEU responsible for the privacy policies of such websites or the data explicitly or automatically collected by them. In the event of difficulties or other problems connected with third party websites, please contact these third parties directly rather than PEWEU.

Sites operated by third parties that look like PEWEU websites will share data collected about you with PEWEU. Information obtained by PEWEU in this manner will be processed according to these privacy policies and the applicable data protection laws.

Privacy policy, terms and conditions of use and terms and conditions of sale
This privacy policy applies in conjunction with our terms and conditions of use and terms and conditions of sale. Use of this website is subject to compliance with these terms and conditions. 

Privacy policy update
PEWEU may update this privacy policy from time to time. Such changes will be displayed on the website. Should you have any comments or questions on this privacy policy or other policies on this website, please contact us by email or phone (see above).

Privacy policy validity
Use of this website is subject to this privacy policy. If you do not agree with it, please stop using our site. We reserve the right to make changes or additions to the privacy policy, or to delete parts of it at any time.

Changes are shown on the website.
Please check our site for these at regular intervals.

Contact person for questions or information requests
For questions, comments, complaints and requests for information in connection with our data protection declaration and the processing of your personal data, please contact our data protection officer in writing at the following address:

Panasonic Electric Works Europe AG
Robert-Koch-Strasse 100
85521 Ottobrunn